Customer Help
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Common purchase queries answered
About us
Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you’ve got a distinct design in your thoughts or if you’re seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at contact@ocsglamour.com, or Chat With Us or conveniently fill out the custom design form available [HERE]. It’s important to remember that custom orders are uniquely made for you, and hence, are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such a scenario, we are committed to remaking it for you.
Our standard processing time for orders is typically 7-8 working days before shipping. However, please note that this timeframe can vary depending on the specific product you have ordered. We understand the importance of transparency, so we’ve made sure to include the expected shipping dates on each product page for your convenience. This way, you can have a clear idea of when to expect your order. If you have any further questions or need more information about a specific product’s processing time, please don’t hesitate to reach out to us. We’re here to help
WE ONLY ACCEPT RETURNS in case your order arrives incorrect or damaged. If your order arrives damaged or incorrect, you can return it for repair or exchange within 14 days from the date your order was delivered. We do not offer refunds in any case. In the rare case that your order DOES NOT ARRIVE, we will send you a FULL REFUND. Know More [Here]
To determine your ring size at home, OCS Glamour follows the international standard ring sizing system. You don’t need to order a specific ring size format; simply place your order using your known ring size. If you are unsure about your ring size, we have provided helpful guidance on our ‘Find Your Ring Size‘ page. This resource will assist you in accurately measuring your ring size at home, ensuring a perfect fit for your purchase
Absolutely! We offer engraving services at no additional cost. You can add your engraving details at the time of placing your order. Alternatively, if you wish to add engraving after your order is placed, please email us with the details before your order is shipped. This ensures we can personalize your item just the way you want it.
Yes, we provide a 1-year warranty on all our products along with lifetime services. However, it’s important to note that our warranty does not cover wear and tear, loss of gemstones, theft, or loss of the product itself. Additionally, any damage or loss resulting from not obtaining necessary repairs to maintain the jewelry’s integrity is also excluded.
Common issues not covered as manufacturing defects include:
• Discoloration of metals due to exposure to chemicals, makeup, pools, hot tubs, or bathing.
• Normal wear of precious metals and prongs, which may require periodic restoration.
• Damage to prongs from everyday use, leading to gemstone loss.
• Loss of gemstones due to wear or accidental damage.
Our warranty focuses on manufacturing defects, ensuring your piece is free from such issues upon purchase. For everyday wear or accidental damage, regular maintenance and care are recommended.
Absolutely! We pride ourselves on the quality of our materials. Regardless of whether it’s silver, 10k, 14k, 18k gold, or platinum, all our jewelry pieces are crafted from solid precious metals. Each piece carries a purity stamp on the inside, ensuring that you receive an item made of genuine, high-quality metal without any plating. This commitment to quality ensures durability and lasting value in every piece of jewelry you purchase from us.
To ensure your jewelry stays in pristine condition, follow these care instructions:
• Daily Activities: Remove your jewelry during physical activities, such as working out, and when you’re showering or bathing. Also, take it off when applying lotions, using hairspray, or handling chemicals like acetone.
• Cleaning: Use a soft brush to gently clean the stones. Scrub them with warm, mild soapy water to eliminate any dirt build-up. Be sure to rinse the stones thoroughly in warm water to avoid soap scum accumulation. Afterwards, pat the jewelry dry with a soft, clean cloth. Avoid using tissues for washing or drying, as they can be too abrasive.
For more comprehensive guidance on maintaining the beauty and longevity of your jewelry, please visit our ‘Clean and Care‘ page. This resource provides detailed information and tips to help you care for your jewelry properly.
Absolutely! We offer wholesale options tailored for business-to-business customers. Whether you’re looking to start a small business or need to purchase jewelry in bulk, we’re here to support your needs. For more details or to discuss your specific requirements, please feel free to contact us directly. You can reach us via email, or for a quicker response, feel free to WhatsApp us at +918200524191. We’re committed to providing quality service and products to help your business succeed.
Certainly! We offer a variety of men’s jewelry, including engagement rings, wedding bands, and other fine jewelry pieces. Moreover, we specialize in custom works. If you have a specific design in mind or want a piece that’s uniquely tailored to your personal style or requirements, we’re here to bring that vision to life. Our expertise in custom jewelry means we can create something that perfectly suits your tastes and preferences, ensuring you get a piece that’s as individual as you are.
If you need to know more about the item
About Product
Lab Grown Diamonds are diamonds that are created in a laboratory setting rather than being mined from the Earth’s crust. These laboratories mimic the conditions under which diamonds naturally develop under the earth over millions of years. They are physically, chemically and optically the same as natural diamonds. Even jewellers and gemologists cannot tell the difference between lab grown and natural diamonds.
Lab Grown Diamonds are real diamonds. Despite being grown in reactors in labs, these diamonds possess the same physical and optical characteristics as natural diamonds.
Any diamond is a diamond not because it is mined from the earth but because of its chemical composition. Both Lab Grown Diamonds and natural diamonds possess the same crystalline structure of carbon atoms. Hence Lab Grown Diamonds are real diamonds
Lab-grown diamonds, whether created using Chemical Vapor Deposition (CVD) or High Pressure High Temperature (HPHT) methods, possess the same chemical properties and physical appearance as natural diamonds. However, it’s important to note that HPHT diamonds might test as moissanite in some testing methods. This is primarily due to the technology used in certain testers not being sufficiently advanced to distinguish effectively between these materials.
On the other hand, CVD lab-grown diamonds will typically test as diamonds when using standard diamond testers or thermal testers. This is because these testers are designed to detect the unique thermal conductivity properties of diamonds, which CVD diamonds share.
For accurate identification and verification, laboratories such as the International Gemological Institute (IGI) and the Gemological Institute of America (GIA) have the necessary methods and technology to correctly test and differentiate these stones. They can provide reliable certifications that confirm the true nature of the diamond, whether it’s a natural, CVD, or HPHT lab-grown diamond.
Yes, all of OCS Glamour’s lab-grown diamonds are certified by reputable institutions such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI). These certifications assure the authenticity, quality, trust, and transparency of our lab-grown diamonds, providing you with confidence in your purchase.
Absolutely! We offer a wide range of moissanite and moissanite jewelry. At OCS Glamour, we are well-known for our extensive collection of moissanite in various cuts and shapes. Our moissanite selection is celebrated for its brilliance and quality, providing an excellent alternative to traditional diamonds. Whether you are looking for a specific shape or a unique cut, we have a diverse range of options to meet your preferences.
Yes, we certainly offer a diverse range of both natural and lab-created gemstones and birthstones. At OCS Glamour, we specialize in custom work with these gemstones, crafting unique and personalized jewelry pieces. Whether you’re looking for something specific to a birth month, a particular color preference, or a custom design that holds special meaning, we have the expertise and resources to create exactly what you’re envisioning. Our selection is vast, ensuring that you can find the perfect gemstone or birthstone to suit your style or commemorate a special occasion.
No. Our Lab Grown Diamonds & Moissanite do not fade, discolour or cloud over time. Their beauty is timeless.
No. A lot of people think that machines can be programmed to create a specific diamond grade and carat size but that’s really not possible. Machines simply put the right conditions together but then nature takes it from there. Just like with mined diamonds, there will be variances in colour, clarity and carat size in every piece.
Yes, Lab Grown Diamonds are also characterised based on the 4Cs – Cut, Colour, Clarity and Carat – just like natural diamonds
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contact@ocsglamour.com
PHONE NUMBER
+91 8200524191